ITIL®4 Plan, Implement and Control

This module provides candidates with an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. It offers best-practice guidance at both strategic and operational levels to help organisations maximise value from these practices.

Core Themes

• Understanding and application of the concepts from five ITIL management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management
• Practice success factors
• The ITIL Four Dimensions
• The ITIL Capability Model

Benefits

• Supports effective execution of strategy through controlled change and implementation
• Enables strong governance of service management activities
• Improves coordination and collaboration across teams and stakeholders
• Aligns strategic objectives with tactical and operational plans to support business success

Learning outcomes

After taking this course, you will have a thorough understanding of:

• The key concepts of the Plan, Implement, and Control (PIC) practices
• The processes of the PIC practices
• The roles and competencies of the PIC practices
• The role of partners and suppliers in the PIC practices
• How the ITIL capability model can be used to develop the PIC practices
• How the ITIL guiding principles support the PIC practices.

Who should attend

• Service management and service delivery roles (e.g., IT Operations Manager, IT Service Manager)
• Service delivery specialists (e.g., IT Operations Specialists)
• Process leads (e.g., Change Enablement, IT Asset Management)

Course contents

1. Introduction to the PIC practices
2. Change enablement
3. Development management
4. Release management
5. Service configuration management
6. IT asset management

Inclusions

All participants will receive:

• Practice Examinations
• E-COPY of the five Official ITIL 4 Guidance Publications:
  • Change Enablement Practice
  • Release Management Practice
  • Service Configuration Management Practice
  • Deployment Management Practice
  • IT Asset Management Practice
• ITIL Plan, Implement and Control Certificate Exam Voucher
  • Available to purchase via PeopleCert – Take2 Re-sit Exam option. 
  • Or purchase a PeopleCert Plus Membership via ALC to receive Take2 plus many more benefits
• Post Course Support

Course Materials

Virtual Courses:

• E-COPY: Comprehensive Course Workbook
   E-materials are provided by default with the option to purchase hardcopy materials for an additional cost.

Exams & Additional Information

Live Virtual Training: Participants attending a Virtual Training course will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT. 

The exam comprises of:

• Multiple choice examination questions
• 60 questions
• 39 marks required to pass (out of 60 available) 65%
• 90 minutes duration
• Closed book 

Pre-requisites
 Delegates must hold one of the below certifications to be able to take this exam:

• Any ITIL Foundation certification or ITIL 4 Managing Professional Certificate and
• Attend an accredited ITIL Plan, Implement and Control course or complete the official e-learning course