ITIL® Strategy (Version 5)

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

Core Themes

• Strategic alignment between technology and business
• Building a culture of continual transformation
• Talent, trust, and investment decision-making
• Readiness to embrace rapid change and innovation, including AI

Benefits

• Ensures strategic capabilities are fit for purpose and support the organisation's vision and mission
• Formalises and develops existing strategic capabilities with clearer governance and communication
• Improves the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management
• Provides clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values

Learning outcomes

• Key ITIL terms and definitions
• The ITIL Strategy Management Model
• Strategic capabilities
• ITIL and other frameworks (DevOps and PRINCE2)

Who should attend

• Leaders with strategic responsibility at all levels of the organisation
• Professionals with tactical responsibility for implementing strategy
• Professionals with operational responsibility for supporting strategic objectives

Course contents

1. Foundation recap
2. Key concepts of ITIL Strategy
3. Strategy across the ITIL Four Dimensions of Product and Service Management
4. The ITIL Strategy Management Model
5. The ITIL Strategy Development Lifecycle
6. The ITIL Strategy Implementation Lifecycle
7. Sustainable strategy management
8. Strategic capabilities
9. ITIL and other frameworks

Inclusions

All participants will receive:

• Practice Examinations
• ITIL Strategy (Version 5) Certificate Exam Voucher
  • Available to purchase via PeopleCert – Take2 Re-sit Exam option. 
  • Or purchase a PeopleCert Plus Membership via ALC to receive Take2 plus many more benefits
• Post Course Support

Virtual Courses:

• E-COPY: Official ITIL Strategy Textbook
• E-COPY: Comprehensive Course Workbook
   E-materials are provided by default with the option to purchase hardcopy materials for an additional cost.

Exams & Additional Information

Live Virtual Training: Participants attending a Virtual Training course will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT. 

The exam comprises of:

• Multiple choice examination questions
• 40 questions
• 28 marks required to pass (out of 40 available) 70%
• 90 minutes duration
• Open book (Official book)

Pre-requisites
 Delegates must hold one of the below certifications to be able to take this exam:

• Any ITIL 4 certi?cation or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5) and
• Attend an accredited ITIL Strategy course or complete the official e-learning course