ITIL® Transformation (Version 5)

This module equips candidates with guidance to transform the way organisations work by balancing governance, execution, and continual learning. Aligned with ITIL guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.

Core Themes

• Understanding transformation complexity and organisational context
• Applying the ITIL Transformation Model
• Using patterns, tools, and governance to enable sustainable change

Benefits

• Ensures managerial and governance capabilities are fit for purpose and support the organisation's desired ways of working
• Formalises and streamlines organisational capabilities with clearer accountabilities and responsibilities
• Improves the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management
• Improves the performance of the overall SVS by supporting collaboration across stakeholders and value streams

Learning outcomes

• Introduction to ITIL Transformation
• The ITIL Transformation Model
• Transformation patterns
• Measurement, learning, and synthesis
• ITIL and AI
• ITIL and other frameworks

Who should attend

• Sponsors and owners of transformation initiatives, responsible for leading change
• Professionals involved in delivering transformation work, to understand what needs to be done
• Professionals impacted by transformation, to understand the support and engagement they can expect
• Consultants supporting organisations through transformation initiatives

Course contents

1. Foundation recap and transformation overview
2. The ITIL Transformation Model
3. Initiation patterns
4. Governance patterns
5. Execution patterns
6. End-to-end transformation examples
7. Measurement, learning and synthesis
8. ITIL and AI
9. ITIL and other frameworks

Inclusions

All participants will receive:

• Practice Examinations
• ITIL Transformation (Version 5) Certificate Exam Voucher
  • Available to purchase via PeopleCert – Take2 Re-sit Exam option. 
  • Or purchase a PeopleCert Plus Membership via ALC to receive Take2 plus many more benefits
• Post Course Support

Virtual Courses:

• E-COPY: Official ITIL Transformation Textbook
• E-COPY: Comprehensive Course Workbook
   E-materials are provided by default with the option to purchase hardcopy materials for an additional cost.

Exams & Additional Information

Live Virtual Training: Participants attending a Virtual Training course will be provided with an online exam voucher to sit the exams at a time and date of their choosing within 12 months of the course. The web-proctored exams are available 24/7 and run by the examination institute PEOPLECERT. 

The exam comprises of:

• Multiple choice examination questions
• 40 questions
• 28 marks required to pass (out of 40 available) 70%
• 90 minutes duration
• Open book (Official book)

Pre-requisites
 Delegates must hold one of the below certifications to be able to take this exam:

• Any ITIL 4 certi?cation or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5) and
• Attend an accredited ITIL Transition course or complete the official e-learning course