Terms and Conditions

The following terms and conditions apply for bookings to ALC courses.

PAYMENT TERMS & METHOD OF PAYMENT:

Most of our courses are of limited class size. Course fees must be paid at least 10 working days prior to the commencement of the course in order to guarantee your place. Our preferred method of payment is Direct Debit. Payments are also accepted by credit card.

FEES INCLUDE

Face-to-Face Courses:

Lunch, morning and afternoon tea, and all course materials. Exams are included as part of the course fee for most but not all courses. Notable exceptions are CISM, CISSP, CRISC, CISA. Please refer to the Fees section on individual courses for clarification.

Live Virtual Training Courses:

All course materials delivered directly to each participant ahead of the course*. Exams are included as part of the course fee for most but not all courses. Notable exceptions are CISM, CISSP, CRISC, CISA. Please refer to the Fees section on individual courses for clarification.

* Hardcopy course materials are only available for participants with postal addresses within New Zealand. For overseas delegates, we only provide electronic access to course materials. If you have any specific requirements, please contact us to discuss your options.

CANCELLATIONS and TRANSFERS:

You must send all requests to cancel a booking or change a course date to ALC Training in writing.

– If ALC Training receives your request more than ten business days before the course start date, ALC Training will either credit the full booking value to your client account or, at your request, refund the booking value less an administration fee of $200 plus GST.

– If ALC Training receives your request between six and ten business days before the course start date, it will charge 50% of the total course price and credit the remaining 50% to your client account which you can use for a future booking within 12 months after the cancellation or transfer date.

– If ALC Training receives your request five or fewer business days before the course start date, it may charge up to 100% of the total course price to cover the reasonable loss and costs arising from the cancellation or date change.  ALC Training will reduce the charge if it fills the participant’s place.

– You may substitute another participant at any time without charge if ALC Training has not sent the course materials.  If ALC Training has already sent the course materials, the substitute participant must pay the reasonable cost of any new or updated materials required for the course.

– If a participant fails to attend the course, ALC Training may retain up to 100% of the total course price to cover its reasonable loss and costs.  ALC Training will reduce the amount it retains to account for any costs it avoids and any amount it recovers by filling the participant’s place.  ALC Training will not retain more than the total course price or recover more than its reasonable loss.

NO SHOWS:

Should an attendee not show up for a course or exam they’re booked to attend without any prior notice – this would classify as a “no show”.

If a participant fails to attend the course, ALC Training may retain up to 100% of the total course price to cover its reasonable loss and costs.  ALC Training will reduce the amount it retains to account for any costs it avoids and any amount it recovers by filling the participant’s place.  ALC Training will not retain more than the total course price or recover more than its reasonable loss.

“No Shows” on a scheduled exam session, may forfeit their exam fees*.  $350 + GST inconvenience fee may be payable.*at the discretion of the examination institute.

VOUCHERS:

Vouchers represent a convenient and cost-effective way for team training. When you purchase a voucher you get a favourable price according to volume.  To be able to offer favourable prices some conditions apply. Vouchers are valid for twelve months only from date of issue. If you do not use your voucher credit note within 12 months it will lapse.  Once purchased, vouchers are not refundable.

CREDIT NOTES:

Credit Notes will be issued in appropriate circumstances. Please note that credit notes are valid for twelve months only from date of issue. If you do not use your credit note within 12 months it will lapse.

INTERSTATE AND OVERSEAS TRAVEL:

Please note that final confirmation for a course will be made 2 weeks before the scheduled start date. If you are travelling to the course from interstate or overseas and are making advance travel and accommodation arrangements, please ensure all such arrangements are flexible. We can accept no responsibility for any arrangements made prior to final confirmation.

TIMES:

Unless otherwise stated, courses commence at 9.00 am and finish at or close to 5.00 pm.

REGISTRATION:

Registration is from 8.30 am to 9.00 on the first day.

WARRANTY:

To guarantee your satisfaction ALC offers a money-back or full credit policy. If the course is not meeting your requirements, simply inform the on-site course administrator or course instructor before the end of the first day, return all course materials and we will give you either a full credit towards another course or a full and prompt refund of fees paid, according to your instructions.

PROMOTIONAL OFFERS:

Any promotional offers must be claimed at the time that the booking is made. We regret but no retrospective claims can be accepted.

COMPLAINTS:

Click here to view our Policy for the submission of complaints.

DISCLAIMER:

All information regarding course dates, presenters, fees and content is accurate as at time of posting. We do our utmost to ensure that courses are conducted as advertised. ALC reserves the right however to vary course dates, course presenters, terms and conditions or to cancel courses without prejudice if circumstances so warrant. In such a situation participants will be informed of the change prior to the course and will be entitled to cancel if they so choose without penalty.

MAILING LIST:

If you choose to provide us with your email address, we will use it only to send you our newsletter, respond to your query or to process your booking/order your exams accordingly.
Please note that you can opt-out to our newsletter mailing list at any time and we do not share our mailing list with any other party.

The information you receive via email would only be regarding your enquiry, your booking, future courses, dates or offerings which could be of interest to you.