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Advance your career in IT service management with ITIL Official eLearning: Course and exam voucher, all in one bundle!
ITIL 4 - the Ultimate in IT Service Management

In today’s fast-paced digital world, organisations are constantly seeking ways to deliver better services, improve efficiency, and stay ahead of the curve. Whether you're an IT professional looking to boost your career or a business aiming to enhance service delivery, PeopleCert’s ITIL 4 Foundation eLearning package is your gateway to mastering modern IT Service Management.

ITIL 4 is the latest evolution in IT Service Management, integrating cutting-edge practices from Agile, DevOps, and Design Thinking. It provides a comprehensive framework that helps organisations navigate the complexities of digital transformation while delivering real value to customers.

 

? Flexible Learning, Anywhere, Anytime

Enjoy 12 months of access to the course materials, allowing you to learn at your own pace, on your own schedule. Whether you're at home, at work, or on the go, the course is accessible on both desktop and mobile devices

? Self-Directed and Personalised

Take control of your learning journey. The eLearning platform lets you explore topics independently, revisit concepts as needed, and tailor your study path to suit your goals and preferences.

? Engaging and Interactive

Say goodbye to boring lectures. ALC’s eLearning includes multimedia content, interactive quizzes, and engaging activities that make learning enjoyable and effective.

? All-In-One Package

The course includes both the training and the official exam voucher, so you’re fully equipped to earn your certification without any extra hassle

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Learning outcomes

The aim of the ITIL 4 Foundation training and certification course is for each participant to be able to:

  • Understand and use the ITIL terminology and key concepts
  • Understand the four dimensions of service management that collectively provides a holistic approach to the delivery of service value to the customers
  • Understand the ITIL Management Practices
  • Understand the ITIL Service Value System
  • Understand the ITIL Guiding Principles, the need for Governance and Continual Improvement

Who should attend

The ITIL 4 Foundation course is appropriate for:

  • Any individual working in an IT environment who requires a basic understanding of the ITIL Best Practice framework
  • Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof
  • Anyone who may have an interest in the subject such as Business Owners, IT Managers, Project Managers, Service Desk staff, Operations staff, Developers

Course contents

1.  Introduction

  • History of ITIL
  • IT Service Management in the modern world
  • About ITIL 4
  • The structure and benefits of the ITIL 4 Framework
 4.  The ITIL Service Value System

  • Opportunity, demand and value
  • ITIL Guiding Principles
  • Governance
  • Service Value Chain
  • Continual Improvement
2.  Key Concepts

  • Value and value co-creation
  • Organisations, service providers, service consumers, and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcomes, costs and risks
 5.  ITIL Management Practices

  • 5.1 General Management Practices
  • 5.2 Service Management Practices
  • 5.3 Technical Management Practices
3.  The Four Dimensions of Service Management

  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors
 6 .  Exam Preparation

  • Exam techniques
  • Sample Exams

Course fees

Exam is conducted via PeopleCert's online web proctor system.  Candidates can schedule their exam any date/time within the voucher validity period.

The ITIL foundation exam comprises:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book.