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This 5-day programme covers business & IT strategy, project excellence, change leadership, communicating technology, advanced business relationship management, IT operational excellence, continual service improvement, crisis management and commercial IT management.
Excellent IT Management takes managers to the next level, using proven IT management techniques and the experiences of 100s of IT managers.The course is suited to all levels, and typically includes those with PRINCE2, ITIL and other similar qualifications, and line managers looking to deliver exceptional IT performance.The course is continually updated to incorporate the experiences and lessons learned of previous delegates, and includes best practice in five key areas of IT management: IT strategy, project implementation, operational performance, crisis management and commercial acumen.
As part of our quest to improve the quality of our courses and the value delegates receive, we are now certifying course completion at two levels. Silver medals and a certificate are awarded to delegates who have successfully completed the full course.
Gold medal certification is available for delegates who have completed the five nominated course assignments.Each assignment typically takes one hour to complete and are independently assessed by nominated, independent IT management specialists.
The course starts with introductions, confirmation of
delegate objectives, and outlines the five skills of our IT
management model.
Strategy defines future goals and maps the route to achieve them.
Day 1 looks at business strategy in overview and IT strategy in detail.
Day 2 topics include advanced project, program & portfolio management.
Day 3 looks at improving business relationship management and communication skills using a number of interactive and typical IT business relationship scenarios.The day uses a careful blend of acting techniques and business methods. It has been carefully constructed to be relevant and applicable to IT
managers and has proven highly popular with delegates.
This module looks at some advanced techniques for improving the relationship between business sponsors and IT managers, supporting better project delivery and improved IT services.
This session looks at a number of techniques in overview, including ITIL, Six Sigma and Lean IT and
the relative merits of each one. The key principles are brought together in a highly successful, interactive, and stimulating case study.
Teams of delegates put together plans and ideas for transforming a case study organization.The exercise emphasizes skills in continual improvement, operational excellence, innovation and delivering to business priorities.
Topics include:
All technology leaders need to manage crisis situations at some time. This module focuses on the essential skills for resolving crisis situations:
This module provides a short but highly valuable overview of some key commercial techniques that will make significant difference to the successful delivery and operation of IT services.
An overview of the different types of IT contract to provide guidance for legal representatives to deliver good IT outcomes.
IT managers are often negotiating high-value contracts and yet, shockingly, our research has found that less than 20% of IT managers have had any training in this area.The skills developed on day 5 have been shown to offer massive benefits to IT organizations.
Excellent IT Management
5-day intensive management course
$7,200 + gst
Early bird:
Register by 30 June 2016 for a special introductory price of $4500 + gst
As part of our quest to improve the quality of our courses and the value delegates receive, we are now certifying course completion at two levels. Silver medals are awarded to delegates who have successfully completed the full course.
Gold medal certification is available for delegates who have completed the five nominated course assignments.Each assignment typically takes one hour to complete and are independently assessed by nominated, independent IT management specialists.
