This practitioner course focuses on the implementation and management of the processes and function involved in providing users support and increasing IT infrastructure stability. These include effective Incident and Problem Management processes, complemented by an effective Service Desk Function. It is aimed at optimising quality of service by responding to customer issues and requests in a controlled and time-effective manner, while also preventing reoccurrence of fault in the IT infrastructure.

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New ITIL Practitioner: Release & Control

Wellington 17-21 November 2008

Auckland 10-14 November 2008

This practitioner course provides a powerful and practical alternative to the previously separate Practitioner Certifications in Change Management, Release Management and Configuration Management. It focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure.

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New ITIL Practitioner: Agree & Define

Wellington 15-19 September 2008

This practitioner course provides a powerful and practical alternative to the previously separate Practitioner Certifications in Service Level Management and Financial Management. It focuses on the implementation and management of the processes and functions involved in providing cost justifiable IT services that are aligned with the customers needs.

New ITIL Practitioner: Plan & Improve

This practitioner course provides a powerful and practical alternative to the previously separate Practitioner Certifications in Availability Management, Capacity Management and ITSC Management. It is aimed at optimising the quality and availability of services provided by IT organisations by responding to current and future stated business needs in a cost justifiable manner.