Terms and Conditions:


PAYMENT TERMS & METHOD OF PAYMENT: Course fees must be paid prior to the commencement of the course. Our preferred method of payment is Direct Debit. We also accept company cheques made out to ALC Training NZ Limited. Payments made by credit card will incur the following charges - MasterCard (2.5%), Visa (2.5%)


FEES INCLUDE lunch, morning and afternoon tea, and all course materials.


CANCELLATIONS and TRANSFERS: Written cancellations will be accepted and a full refund provided up to ten business days prior to the commencement of the course. Transfers of bookings made less than ten business days before the course commencement will incur an administration fee of $250. Transfers must be made and used within twelve months of initial course registration. After this twelve month period the course credit and course fee will be forfeited. An alternate participant for the course can be substituted at any time for no additional charge. Refund and/or transfer will not be provided for any participant who fails to attend the course.


TIMES Unless otherwise stated, Courses commence at 9.00 am and finish at 5.00 pm.


REGISTRATION Registration is from 8.30 am to 9.00 on the first day.  Upon registration you will receive your name badge giving access to the Course room, plus your work materials.


CERTIFICATES All participants who complete the course will receive a Certificate of Attendance.  Please ensure when registering that your name is written the way you want it to appear on your Certificate.


WARRANTY To guarantee your satisfaction ALC offers a money-back or full credit policy. If the course is not meeting your requirements, simply inform the on-site Course administrator or course instructor before the end of the first day, return all Course materials and we will give you either a full credit towards another course or a full and prompt refund of fees paid, according to your instructions.

 

COMPLAINTS: Click here to view our Policy for the submission of
complaints (PDF - click to view, or right-click and "Save As").

 

REASONABLE ADJUSTMENTS Click here to view our policy for candidates
requiring reasonable adjustments (PDF - click to view, or right-click and "Save As").


DISCLAIMER All information regarding course dates, presenters and content is accurate as at time of posting. We do our utmost to ensure that courses are conducted as advertised. ALC reserves the right however to vary course dates, course presenters, terms and conditions or to cancel courses without prejudice if circumstances so warrant. In such a situation participants would be informed of the change prior to the course and would be entitled to cancel if they so chose without penalty.