| ITIL V3 FOUNDATION | City | Date | Venue | Fees | Details | |
| ITIL V3 Foundation (3 Days) |
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Wellington | 01-03 September 2010 |  |
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| 13-15 October 2010 | ||||||
| 24-26 November 2010 | ||||||
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Auckland | 06-08 September 2010 | |
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| 18-20 October 2010 | ||||||
| 29 Nov-01 Dec 2010 |
| ITIL V2 SERVICE MANAGER: | City | Date | Venue | Fees | Details | |
| ITIL V2 Service Manager (12 Days) |
Contact ALC | |
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| ITIL V3 BRIDGING: | City | Date | Venue | Fees | Details | |
| Foundation Bridging (1.5 Days) |
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Contact ALC | |
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| Service Manager Bridging (5 Days) |
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Contact ALC | |
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| ITIL V3 CAPABILITY: | City | Date | Venue | Fees | Details | |
| Operational Support & Analysis (5 days) |
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Wellington | 15-19 November 2010 | |
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| Release, Control & Validation (5 days) |
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Wellington | 22-26 November 2010 | |
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| Planning, Protection & Optimisation (5 days) |
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Contact ALC | |
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| Service Offerings & Agreements (5 days) |
|
Contact ALC | |
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| ITIL V3 LIFECYCLE: | City | Date | Venue | Fees | Details | |
| Continual Service Improvement (3 days) |
Contact ALC | |
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| Service Strategy (3 days) |
Contact ALC | |
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| Service Design (3 days) |
Contact ALC | |
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| Service Operation (3 days) |
Contact ALC | |
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| Service Transition (3 days) |
Contact ALC | |
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| ISO: | City | Date | Venue | Fees | Details | |
| ISO/IEC 20000 Foundation (3 Days) |
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Contact ALC | |
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| Implementing ISO27001 and ISO27002 (2 Days) |
|
Contact ALC | |
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| ITIL V2 PRACTITIONER: | City | Date | Venue | Fees | Details | |
| Release & Control (5 Days) |
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Available inhouse contact ALC | |
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| Support & Restore (5 Days) |
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Available inhouse contact ALC | |
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| Agree & Define (5 Days) |
Available inhouse contact ALC | |
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| Plan & Improve (5 Days) |
Available inhouse contact ALC | |
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