Organisational Change Management

Organisational Change Management - Foundation & Practitioner

Dealing with change and, more importantly, the impact of change is a high priority for all organisations.

This Foundation/Practitioner course on Organisational Change Management is based on the Change Management Body of Knowledge as defined by the Change Management Institute (CMI), an independent, global professional association of change managers. This body of knowledge provides an independent benchmark for the professional knowledge expected of an effective change manager.

The course comprehensively covers both the theory and the practice of change management including:

• Change and the individual
• Change and the organisation
• Communication and stakeholder engagement
• Change practice

Accredited by APMG, the course is structured in two modules: a stand-alone Foundation Level (3 days) and a follow-on Practitioner Level (2 days). These can be taken individually or combined. Choose the option that best meets your needs.  If you are interested in going to Practitioner level we recommend taking both modules in the one sitting if possible.

Learning outcomes

Benefits for Individuals

• Understand the human side of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process.
• Understand the various types of change that affect organisations, and know how to draw on a range of professional approaches to support the effective delivery of the organisation’s desired outcomes from each change initiative.
• Know how to identify and work with the stakeholders in a change initiative, and how to plan, execute and measure the effective communications required to build and maintain their engagement.
• Know how to assess the impacts of change, to develop effective change teams and to recognise and address resistance to change.
• Understand the process of sustaining change and know how to embed a change initiative as the new ‘business as usual’.

Benefits for Organisations

• Build the organisation’s capability and capacity to deal successfully with change, improving agility.
• Increase the probability of successful business change/transformation – supporting strategic direction.
• Minimise risks (costs, delays, loss of employee engagement, reputation) associated with failed initiatives.
• Align change initiatives with established, process-driven methods (like PRINCE2® and MSP®) to develop a unified approach to change.
• Develop and sustain employee commitment and alignment with organisational purpose during times of change.
• Build and maintain the engagement of internal and external stakeholders with new initiatives.
• Manage more effective change communications with internal and external constituencies so that change is understood and supported.
• Improve assessment of change impact, integrated change planning and successful embedding of change into the life of the organisation.

Who should attend

The Organisational Change Management course provides critical skills and knowledge for aspiring and practising Change Managers.

The Foundation level is for anyone who wants a sound understanding of Change Management principles and practices. It is ideal for those wanting formal and structured learning in Change Management. On completion, you will be ready to sit the APMG Change Management Foundation exam.

Practitioner level is for anyone with Foundation level knowledge who wants to gain practicing level capability and attain the full certification. It is ideal for those who lead, manage or contribute to the facilitation of change within an organisation. On completion, you will be ready to sit the APMG Change Management Practitioner exam.

Course attendance is suitable for all Change Management roles and Project Managers, Business/Process Analysts, Team Leaders/Supervisors, Senior Managers, IT Professionals and HR Professionals.

Course contents

Foundation Module (3 days)

1.  The Change Management Context, Learning and the Individual

• Learning process and styles
• Learning dip

2.  Change and the Individual

• Models of individual change
• Motivation
• Individual differences

3.  Change and the Organisation

• Metaphors of organisations
• Organisation culture and change
• Models of change
• Key roles in organisational change
• Drivers of change
• Developing vision

4.  Stakeholder Strategy

• Identifying and segmenting stakeholders
• Personas and empathy maps
• Stakeholder mapping
• Influencing strategies

5.  Communication and Engagement

• Communication biases
• Feedback and communication approaches
• Communicating change - factors, barriers and approaches
• Communications channels (Push-Pull & Lean-Rich)
• Planning communications

6.  Change Impact

• Identifying and assessing change impact
• Stakeholder impact assessment
• Change severity assessment

7.  Change Readiness

• Motivation to change and supporting individuals
• Change agent networks
• Building organisational change readiness
• Building the change team
• Change Management Plan
• Preparing for resistance

8.  Exam Revision/Preparation and Foundation Exam

Practitioner Module (2 days)

1.  Training Planning
2.  Project Management - Change Initiatives, Projects and Programs
3.  Sustaining Change
4.  Exam Revision/Preparation and Practitioner Exam

Course fees

Change Management Foundation/ Practitioner combined (5 days)

• $3160 + gst

Change Management Foundation (3 days)

• $2280 + gst
• To register for the Foundation Course Only - please contact the bookings team

Change Management Practitioner (2 days)

• $2100 + gst
• To register for the Foundation Course Only - please contact the bookings team

Course fee includes:

• Comprehensive fully-accredited course workbook quality printed in colour
• Official course textbook The Effective Change Manager’s Handbook
• Foundation / Practitioner exams

Certificate Exams

Live Virtual Training – Participants will sit the exam online during the course. The exams are invigilated live by the ALC trainer via the Zoom session. The online exam is hosted by the examination institute APMG and accessed via a web browser.

**Should the participant be unable to sit the exam on the day of the course due to illness, an online exam voucher can be provided. The online exam voucher is provided at the end of the course and participants are required to sit their exam via the proctoru system. For more exam voucher information, click here.

Face-to-Face Training – Participants will be provided with a paper-based exam which is completed whilst at the course in the same venue of the course itself.

Foundation Level Certification

The purpose of the Foundation certification is to measure whether you have sufficient knowledge and understanding of the Change Management Text and Handbook to act as an informed member of a change management team during a period of change within part or all of your organisation. The Foundation certification is also a pre-requisite for the Practitioner certification.

FOUNDATION

• Multiple choice
• Four sections, total of 50 questions
• 25 marks required to pass (out of 50  available) – 50%
• 40 minutes duration
• Closed-book

Practitioner Level Certification

The purpose of the Practitioner certification is to confirm whether you have achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organisational change situation. A successful Practitioner should, with suitable direction be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Your individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in your work environment will all be factors that impact what the Practitioner can achieve.

PRACTITIONER

• Objective testing based on a case study scenario
• 4 questions of 20 marks each
• 40 marks required to pass (out of 80 available) – 50%
• 2.5 hours duration
• Restricted open book – The Effective Change Manager’s Handbook may be used in the exam

FAQ

Change Management -  APMG/CMI vs PROSCI

One of the most frequent questions we get concerns the differences between PROCSI and APMG/CMI certifications.

ALC's Change Management training comes from APMG based in the UK and the Change Management Institute operating globally. PROSCI is US-based. The two approaches are not really competitors. Rather, they are complementary. They approach the same subject but from a different perspective. In an ideal world people would do both. A similar situation exists with Business Analysis between IIBA in USA and BCS in UK.

ALC recommends the APMG/CMI approach as a more suitable and effective starting point from an organisational perspective, particularly if you have a group of people to be trained.

For a comprehensive assessment of the two approaches we recommend this paper: Change management certification courses from APMG and Prosci®. Which one is right for you?

Please contact us if you would like to discuss further with our  Lead Trainer.