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The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management.

Learning outcomes

The purpose of this training module and the associated exam and certificate is to:
  • Impart, consolidate and validate knowledge across the contents of the ITIL publications
  • Address the interfaces and interactions between the processes addressed  in the five core ITIL publications
  • Identify key business and management issues in IT Service Management
  • Manage the planning and implementation of IT Service Management
  • Implement Strategic Change Management and Risk Management
  • Handle organisational challenges and assess services
  • Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam

What you will learn:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

Who should attend

This course is suited to:
  •  Individuals who require a business and management level understanding of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

Typical attendees would include CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Course contents

1. Introduction to IT Service Management Business and Managerial Issues
  • Lifecycle positioning and transition
  • Distinguishing open-loop vs. closed-loop systems
  • The relationship between the business and IT
  • Achieving business value with people, process and functions
2. Managing the Planning and Implementation of IT Service Management
  • Key activities and policy consideration
  • Directing, controlling and evaluating
3. Management of Strategic Change
  • Identifying the business benefits and resource planning
  • Controlling quality
  • Strategic influencing
  • Customer liaison
4. Risk Management
  • Evaluating risk
  • Controlling risk
5. Understanding Organisational Challenges
  • Addressing organisational challenges
  • Knowledge Management
6. Service Assessment
  • Measuring value
  • Monitoring and reporting
  • Service Portfolio assessment
7.  Industry Guidance and Tool Strategies
  • Industry standards
  • Tool strategies

Course fees

Course

Fees A$ Per Person

  • ITIL Managing Across the Lifecycle
  • $3650 + gst

Pre-Requisites

Candidates to this course should already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Intermediate Capability or Lifecycle qualifications.

Option 1

  • ITIL Foundation (or ITIL Foundation V2 + Bridging Certificate) – 2 credits
  • ITIL Capability: SOA, RCV, PPO & OSA – 16 credits
  • Total of 18 credits.

Option 2

  • ITIL Foundation (or ITIL Foundation v2 + bridging course) – 2 credits
  • ITIL Lifecycle: SS, SD, ST, SO & CSI – 15 credits
  • Total of 17 credits. 

Exam Information

The Managing Across the Lifecycle exam is a 120 minute closed book exam consisting of ten multiple-choice,  gradient-scored questions. Each question will have 4 possible answer options,  one of which is worth  5  marks,  one which is worth 5 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 35/50  or 70%.