The ITIL Lifecycle: Service Strategy is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream and one of the modules that leads to ITIL Expert Certification.
ALC offers the full range of ITIL Intermediate certificate courses – Capability, Lifecycle and Managing Across the Lifecycle.
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Candidates can expect to have an understanding of the following-
The course is designed for, but not limited to;
1. Introduction to Service Operation
Introduction to the concepts and terminology of Service Operation. You will understand:
2. Service Operation Principles
3. Service Operation Processes
The managerial and supervisory aspects of the ITIL processes covered in the Service Operation stage – but excluding the day to day operation of the processes which is covered in the Operational Support and Analysis Capability module.
The operational activities of processes covered in other lifecycle phases:
4. Common Service Operation Activities
This unit will cover the activities commonly performed in the Service Operation arena:
5. Organising Service Operation
The Service Operation functions and mapping them to roles, responsibilities and activities. It will also cover Service Operation Organisational structures. You will understand:
6. Technology Considerations
Technology, tools and telephony requirements for the Service Operation processes and activities, including:
7. Implementation Considerations
8. Challenges, Critical Success Factors and Risks
The challenges and risks facing Service Operation and how Critical Success Factors contribute to Service Operation.
9. Summary and Exam Preparation
This unit will summarise the material covered in the previous units and prepare delegates for the examination.
Fees NZ$ Per Person
|ITIL® Lifecycle: Service Operation||$2490 + gst|
Available In-house only, contact ALC to enquire about suitable dates.
The exam is set by the official Accreditor APMG and is offered via an accredited examinations institute. It comprises a 90-minute closed book exam, containing 8 question multiple choice, scenario-based, gradient scored questions examination and is held on the last day of the course.
Pass Score required: 28/40 or 70%
ITIL® is a Registered Trade Mark of the Cabinet Office.
ALC Group is accredited by Global Certification Institute (GCI) as an Accredited Training Organisation for ITIL®.